Shipping Policy
At Exzoz, we are proud to offer FREE shipping on all orders! We work hard to ensure that your order arrives quickly and safely, so you can experience the support and relief you deserve.
Order Processing Times
Once you place your order, please allow 1-3 business days for processing and dispatch. Processing includes verifying your details, preparing your package, and handing it over to the shipping carrier.
During peak seasons and holidays, processing times may extend up to 7 business days due to increased demand.
Estimated Shipping Times
The estimated delivery time depends on your location and starts once your order has been dispatched. Please note that these are general guidelines and may vary:
📍 United States: 7-12 business days
📍 Canada: 12-20 business days
📍 United Kingdom: 5-11 business days
📍 Australia: 12-20 business days
📍 International: 12-20 business days
Important: Shipping carriers may experience unexpected delays during busy seasons, customs processing, or unforeseen circumstances. These factors are outside of our control but may affect transit times.
Order Changes & Accurate Shipping Details
To ensure smooth delivery, please double-check your shipping details before completing your purchase. Incorrect or incomplete addresses may cause delays or cancellations.
If our system detects an address issue, we will contact you within 3 business days. If we do not receive a response, we reserve the right to cancel your order.
If you need to update your shipping details, please email contact@exzoz.com within 24 hours of placing your order. We will do our best to accommodate changes, but we cannot guarantee modifications after this window.
Delayed Delivery
We understand that receiving your order on time is important. While we aim to deliver as quickly as possible, there may be delays due to:
- Courier issues (e.g., weather disruptions, transportation delays)
- Customs clearance (for international orders)
- Payment or address verification problems
If you experience a delay, please contact your courier for the latest tracking updates. While Exzoz is not responsible for delays beyond our control, we are happy to assist you with any concerns.
Lost or Stolen Packages
Once your package has been handed over to the shipping carrier, it is out of our control. If your package is lost or stolen, we recommend:
- Checking with your local carrier or neighbors for misplaced deliveries.
- Filing a claim with the courier for lost or stolen shipments.
- Contacting us at contact@exzoz.com, and we will assist in following up.
While we do not offer refunds for lost or stolen packages, we may offer a replacement depending on the situation.
Shipping Policy Updates
Exzoz reserves the right to update or modify this shipping policy at any time without prior notice. Customers should review this policy periodically before making a purchase.
By placing an order with Exzoz, you agree to the terms outlined in this Shipping Policy.
If you have any questions, please contact us at contact@exzoz.com.